Privacy Policy

Your privacy is important to us.

The Big Feels Club is dedicated to sharing real content about mental health, made by people who’ve ‘been there’. We don’t have any interest in invading anyone’s privacy. Therefore we do not sell or rent any visitor or member information that is collected from within the site.

A few quick things to know about how we handle your information:

Your email address is safe with us!

We won’t ever give your email address to anyone else. All we’ll use it for is to contact you directly, via our newsletter (until you unsubscribe, which you can do by clicking ‘unsubscribe’ in any issue of the newsletter) or e.g. for other things you’ve signed up to hear about, like one of our online courses or events.

Mailchimp: We use Mailchimp to send out our newsletter. This means Mailchimp will have your email address too and any other info you put in via the sign up form. You can read the relevant bit of Mailchimp’s privacy policy here.

Squarespace: We use Squarespace to host our website, which means some user data (like e-commerce data if you’ve purchased a product from us or donated to Big Feels Club) is stored on their platform. You can read Squarespace’s privacy policy here. Note: in this policy ‘end user’ refers to you, interacting with our site (the one you’re on right now) where the ‘customer’ would be Big Feels Club.

Patreon: We also use Patreon for more regular club member donations. You can read Patreon’s privacy policy here. Note: in this policy ‘patron’ means you - if you donate regularly to Big Feels Club via Patreon - and ‘creator’ means Big Feels Club.

Substack and Ghost (past use) – In the past, we have explored using platforms like Substack and Ghost to run our newsletter. As part of that, we imported parts of our mailing list to test how they worked. We’re not actively using those platforms now, but since we may still use them in the future we haven’t yet deleted those accounts, so they may still store some user data from those tests. If you’d like us to check and delete your info from those services, just let us know.

How we treat other information you may choose to share with us

You’ll occasionally have opportunities to tell us more about yourself, through surveys, directly by email, on social media, or at our real life or online events. When we ask for information, it’s specifically for the following purposes:

  1. Improving what we offer, as well as gauging your interest in hearing about specific Big Feels Club offerings;

  2. Advocating for change, e.g. we might quote part of your survey response in a report or presentation to the mental health sector;

  3. Reporting to any funders or potential funders about the impact of our offerings;

  4. Promoting the Big Feels Club, e.g. the testimonials that appear on our website; e.g. we may quote you on the Big Feels Club’s social media or directly related accounts (e.g. Honor Eastly’s or Graham Panther’s social media)

We know the information you share with us is sensitive. Unless you tell us otherwise, we use anonymised quotes in all of these scenarios. We will only quote you by name if you explicitly give us permission to (and even then we often prefer to anonymise quotes). We use anonymised aggregated data, e.g. regarding audience size and characteristics, and use of our services.

Third party services

When we do surveys, we use the following third party services. This means any data you give us via those third party services is subject to their privacy policies:

  • Mailchimp (See link above for their privacy policy)

  • Google suite (e.g. Google Forms to collect data, Google Sheets to collate it). You can read about Google’s privacy policy here (buckle in for that one, not a short read I’m afraid!)

  • In the past we have also used Surveymonkey. You can view their privacy policy over here (see the ‘#2 - If you respond’ section specifically).

We sometimes use AI tools, specifically Claude or ChatGPT, to help us spot themes in anonymous survey responses or incorporate user feedback into our work, but we don’t include names or contact details when we do. These platforms might store data in ways we can’t fully control, but we’re careful about what we share with them. If you have questions about this, feel free to get in touch.

Any information you share with us on social media is governed by the applicable privacy policy of the specific platform in question.

Data security

For all third party services listed above, we have MFA (Multiple Factor Authentication) enabled on our accounts for increased data security.

External links

Through our website, emails, and other channels, we may at times link to other sites. The Big Feels Club is not responsible for the information contained in these sites, or their privacy policies.

Your rights

If you’d like us to delete your data from the services we manage (like our newsletter list), just hit reply to one of our Big Feels Club newsletters and let us know.

We're a small team, so we might not get back to you straight away, but we’ll do our best.

Last updated April 2025